Pay attention to the Status LED during the remainder of the enrollment process. After a few seconds, the LED will flash green. Factory Reset the Decora Smart Wi-Fi device by pressing and holding the top paddle for 15 seconds (until the LED begins to flash red and amber), then release the paddle.If you are able to connect the mobile device to the Decora Smart Wi-Fi device but are getting a message that the device is unable to enroll, please follow these troubleshooting step: Contact our technical support team at Please include the type and model of mobile devices you are using and the model number of the Decora Smart device.ĭecora Smart Wi-Fi device will not connect to the Wi-Fi Network or Leviton Cloud.If you are unable to connect other devices please consult your wireless router's specifications to determine the maximum number of wireless devices which can connect. If you have a large number of Wi-Fi devices in your home, try to add any other Wi-Fi item to the network.If you are using an Apple device with iOS 14 or later, you can connect in the W-Fi setting but the My Leviton app is not able to communicate, please read " I am Running iOS 14 and When I Try To Enroll a Device The Icon Spins and Will Not Connect".For more details please review the article " When enrolling a Wi-Fi Device, my Mobile Device cannot Connect to the Leviton Device in the Wi-Fi Settings".If you are able to connect, see if you can complete the process. Follow Steps 1 and 2 and see if you are able to connect to the device.If available, try using a different mobile phone or tablet running the My Leviton app.To ensure that you are running the latest version of the app, check for a My Leviton app update on the Apple App store or Google Play store. Make sure you have the latest version of the My Leviton App.If the mobile device does not connect to the Decora Smart Wi-Fi device at this step, please follow these troubleshooting step: If the device connects and you see this screen, skip to Decora Smart Wi-Fi device will not connect to the Wi-Fi Network or Leviton Cloud. The image below shows a successful connection to the Decora Smart Wi-Fi device. In Step 2 of the process, where you attempt to connect directly to the Decora Smart Wi-Fi device that is listed in the Wi-Fi networks (it will be listed in the format of Leviton Device-xxxx), instead of connecting you receive a message stating it is "unable to connect" or simple never connects (e.g. Unable to connect directly to the Decora Smart Wi-Fi device Other Leviton mobile app, such as Decora Smart Home or Decora Digital Dimmer & Timer cannot be used for Decora Smart Wi-Fi devices. This article was written for the Decora Smart Gen 1 devices, if your device is a Decora Smart Gen 2 Wi-Fi devices the part number will start with D2, please refer to the article Add a Decora Smart® 2nd Gen Wi-Fi Device to the My Leviton App.Īlso, make sure that the mobile app that you are using is named My Leviton. DH15S, DZ15S, etc.), it is not a Decora Smart Wi-Fi device and cannot be used with the My Leviton App. If the device begins with a DH or DZ (e.g. The first 2 characters of a Decora Smart Wi-Fi device is DW (e.g. Refer to this article for all of the steps in the process: Add a Decora Smart Wi-Fi Device to the My Leviton Appīefore you begin, please verify that you are attempting to enroll a Decora Smart Wi-Fi device. If you are having trouble connecting your Decora Smart Wi-Fi device to your Wi-Fi network, take note of where the failure is occurring during the process (as described below), and follow the troubleshooting procedures for that step in the process.
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